Customer satisfaction is our priority. As we are a small online business, we cannot provide call centre customer service.

Here are some of the most commonly asked questions which we hope may help. However if you cannot find your answer

here or in any of our other headed information then please email your query to our team  info@bellafashionqueen.co.uk

who will reply the same working day or within 24 hours.


Can I visit your shop ?

Sorry but our gorgeous styles are sold online only.


What should I do if my order is incorrect or faulty ?

Please contact our helpdesk  info@bellafashionqueen.co.uk  so we are able to resolve this as soon as possible.


Can I exchange an item ?

As we cannot guarantee our stock,we are unable to exchange items. We can only refund the original purchase price.


How long will my refund take ?

Please allow 7 working days to process your return once it has reached us. You will receive email confirmation from us once it is processed.